Current Positions

Desktop Support Analyst (8141)

A technology firm is seeking a Desktop Support Analyst.


  • Executive Level II IT support to business channels on desktop hardware and software, telephony and mobility solutions
  • Interpret, analyze, research, and resolve complex to moderately complex incidents and determine the appropriate solution
  • Configure and deploy standard desktop hardware and software, telephony and mobility solutions
  • Use various resources and good judgment to escalate unresolved incidents to the appropriate IT support groups for resolution 
  • Accurately and thoroughly document all incidents in the service management system
  • Follow-up and follow through with the customer and IT support groups as required to move incidents to a quick resolution
  • Engage in project-related work appropriate for technical knowledge and competency
  • Serve as subject matter expert for assigned topics and technology, and lead knowledge transfer and knowledge sharing meetings


  • Bachelor's degree required or relevant work experience
  • MAC OS, Office 365, A/V Support, Windows, Network Support
  • Executive Support Experience 





Base Salary


Bonus Eligible



New York City, NY

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